TY  - BOOK
AU  - Rutherford,Denney G.
AU  - O'Fallon,Michael J.
AU  - Rutherford,Denney G.
AU  - O\'Fallon,Michael J.
TI  - Hotel management and operations
SN  - 9780471470656 (pbk.) :
AV  - TX911.3.M27 H663 2007
U1  - 647.94068 RUT 
PY  - 2007///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Hotel management
KW  - Travel and Tourism
KW  - ukslc
KW  - Travel & holiday
KW  - thema
N1  - Previous ed.: 2002; Includes bibliographical references and index; 1.Overview -- 2.Organization -- 3.General managers: a view at the top -- 4.Operations: rooms -- 5.Operations: housekeeping, engineering, and security -- 6.Food and beverage division -- 7.Marketing and associated activities -- 8.Financial control and information management -- 9.Human resources policyd management
N2  - Beginning with an explanation of organisational theory and the role of the general manager, this book presents coverage of different hotel departments and activities
ER  -