TY  - BOOK
AU  - Van der Wagen,Lynn
AU  - Davies,Christine
TI  - Supervision and leadership in tourism and hospitality
SN  - 0304706868
U1  - 338.4791068 VAN 
PY  - 1999///
CY  - London
PB  - Cassell
KW  - Hospitality industry
KW  - Personnel management
KW  - Tourism
KW  - Management
KW  - Leisure industry
N1  - Includes bibliographical references and index; 1.The current environment -- 2.The role of the supervisor -- 3.Motivation -- 4.Leadership -- 6.Staffing -- 7.Training and assessment -- 8.Planning and organising workflow -- 9.Delegation and control -- 10.Staff administration -- 11.Staff scheduling -- 12.Policies and procedures -- 13.Written communication -- 14.Quality management -- 15.Occupational health and safety -- 16.Security
ER  -