TY  - BOOK
AU  - Van Hove,S.D.
AU  - Mills,Kathy S.
TI  - It's all about relationships: what ITIL doesn't tell you 
SN  - 9781849284851 (e-book)
AV  - HD30.213 .V36 2013
PY  - 2013///
CY  - Ely, Cambridgeshire
PB  - IT Governance Publishing
KW  - Management
KW  - Industrial management
KW  - Electronic books
N1  - Includes bibliographical references
UR  - http://ebookcentral.proquest.com/lib/aitie/detail.action?docID=1477421
ER  -