Digital marketing : strategy, implementation and practice /
Dave Chaffey, Fiona Ellis-Chadwick.
- 5th ed.
- Harlow : Pearson, 2012.
- xxix, 698 p. : ill., charts ; 27 cm.
Previous ed. published as: Internet marketing, 2006.
Includes bibliographical references and index.
Part 1.Digital marketing fundamentals -- 1.Introducing digital marketing -- 2.Online marketplace analysis: micro-environment -- 3.The Internet macro-environment -- Part 2.Digital strategy development -- 4.Digital marketing strategy -- 5.The Internet and the marketing mix -- 6.Relationship marketing using digital platforms -- Part 3.Digital marketing: implementation and practice -- 7.Delivering the online customer experience -- 8.Campaign planning for digital media -- 9.Marketing communications using digital media channels -- 10.Evaluation and improvement of digital channel performance -- 11.Business-to-consumer digital marketing practice -- 12.Business-to-business digital marketing practice.
9780273746102 (pbk.) 0273746103 (pbk.)
Internet marketing. Sales & marketing Internet guides & online services