Leading through conflict : how successful leaders transform differences into opportunities /
Mark Gerzon.
- Boston, Mass. : Harvard Business School, c2006.
- xii, 273 p. : ill. ; 25 cm.
- Leadership for the common good .
- Leadership for the common good. .
Includes bibliographical references (p. [245]-263) and index.
pt. I: Three faces of leadership. The demagogue ; The manager ; The mediator -- pt. 2: Eight tools for the leader as mediator. Integral vision ; Systems thinking ; Presence ; Inquiry ; Conscious communication ; Dialogue ; Bridging ; Innovation -- Conclusion: Transforming conflict into opportunity -- Appendix: When conflict erupts : guidelines in times of crisis.
9781591399193 159139919X
2005030892
Conflict management. Leadership. Gestion des conflits. Management & management techniques