Benchmarking national tourism organisations and agencies : understanding best practice /
[edited by] J. John Lennon ... [et al.].
- 1st ed.
- Amsterdam: Elsevier, 2006.
- xxiii, 250 p. : ill. ; 25 cm.
- Advances in tourism research .
- Advances in tourism research series. .
Includes bibliographical references (p. [239]-243) and indexes.
1.Benchmarking: a range of approaches -- 2.Current trends and issues: the rationale for states\' involvement in tourism -- 3.Trends in tourism performance -- 4.Structure, legal status and the role of NTO\'s -- 5.Australia -- 6.Canada -- 7.France -- 8.Ireland -- 9.The Netherlands -- 10.New Zealand -- 11.South Africa -- 12.Spain -- 13.Benchmark lessons.