Benchmarking national tourism organisations and agencies : understanding best practice / [edited by] J. John Lennon ... [et al.]. - 1st ed. - Amsterdam: Elsevier, 2006. - xxiii, 250 p. : ill. ; 25 cm. - Advances in tourism research . - Advances in tourism research series. .

Includes bibliographical references (p. [239]-243) and indexes.

1.Benchmarking: a range of approaches -- 2.Current trends and issues: the rationale for states\' involvement in tourism -- 3.Trends in tourism performance -- 4.Structure, legal status and the role of NTO\'s -- 5.Australia -- 6.Canada -- 7.France -- 8.Ireland -- 9.The Netherlands -- 10.New Zealand -- 11.South Africa -- 12.Spain -- 13.Benchmark lessons.

0080446574 (hbk.) €80.58 9780080446578 (hbk.)


Tourism.
Tourism--Case studies.
Benchmarking (Management)

338.4791 LEN