TY - BOOK AU - Smith,P.R. AU - Chaffey,Dave ED - Chartered Institute of Marketing. TI - eMarketing eXcellence T2 - e-marketing essentials SN - 9780750663595 (pbk.) : AV - HF5415.1265 U1 - 658.8002854678 SMI PY - 2005/// CY - Oxford PB - Butterworth-Heinemann KW - Internet marketing KW - Business and Management KW - ukslc KW - Sales & marketing KW - thema KW - Business & Management KW - Internet guides & online services N1 - Previous ed.: 2002; Published in association with the Chartered Institute of Marketing; Includes bibliographical references and index; Chapter 1.Introduction to e-marketing -- Chapter 2.ReMix -- Chapter 3.E-models -- Chapter 4.E-customers -- Chapter 5.E-tools -- Chapter 6.Site design -- Chapter 7.Traffic building -- Chapter 8.E-CRM -- Chapter 9.E-business -- Chapter 10.E-planning N2 - Built around the new CIM e-Marketing Award this book addresses an important area of marketing. The core of the book is an established but flexible marketing model that makes sense of the issues that online and interactive techniques can create ER -