Effective leadership & management in nursing / Eleanor J. Sullivan, Phillip J. Decker.

Previous ed.: 2000.

Previous ed.: c2001.

International edition.

Includes bibliographical references and index.

Part 1.Understanding nursing management and organizations -- 1. Introduction to Nursing Management --The changing health care system--Quality in health care--What is the future of health care?--Nursing\'s role in today\'s health care system--Challenges for Nurse managers--2. How Organizations Are Designed--Organizational theories--Health care organizations--Traditional organizational strutures--Relationship-orientated structures--Redesigning, restructuring and reengineering--Stratigic Planning--Organizational environment and culture--3. How Nursing Care Is Delivered--Types of nursing care delivery systems-- 4. Leading and Managing--Leaders and managers--Leadership--Leadership theories--Contemporary theories--Management functions--Roles and functions of nursing managers--Levels of management--5. Understanding Legal and Ethical Issues--Laws and ethics--Ethical decision making--The legal system--Legal issues in nursing--6. Handling Power and Politics--Why power?--Power and leadership--Power: How managers and leaders get things done--Using Power--Politics: The art of influencing--Policy and political action--Using power and politics for nursing\'s future--Part 2. Key Skills In Nursing Management--7. Thinking Critically, Making Decisions, Solving Problems--Critical thinking--Decision making--Problem solving-- 8. Communicating Effectively--Communication--The role of communication in leadership--Communicating with different populations--Communicating with difficult people--9. Handling Conflict--Conflict--Conflict process model--Conflict management--10. Delegating Successfully--Defining delegation--Benefits of delegation--The delegation process--Accepting delegation--Obstaclesto delegation--Ineffective delegation--Liability and delegation--11. Building and Managing Teams--Differentiating groups from teams--Group and team processes--Team building--Characteristics of groups--Communication in groups--How groups affect individuals--The nurse manager as team leader--Leading committees and task forces--Patient care conferences--12. Budgeting and Managing Resources--The budgeting process --Approaches to budgeting--The operating budget--Determining the salary(personnel) budget--Managing the supply and nonsalary expense budget--The capital budget--Timetable for the budgeting process--Monitoring budgetary performance during the year--Future tends--13. Managing and Improving Quality--Quality management-Six sigma--Allowing for variance and fostering innovation--Risk management--Role of the nurse manager--Evaluating risk management--14. Using Healthcare Technology Systems--Information systems--Technology applications in patient care--Technology in educatin and research--Consumer health information--Privacy considerations--The nurse informatics specialist--The nurse manager\'s role--Future trends in health care technology--15. Managing Stress and Time--The nature of stress--Managing stress--Time mnagement--16. Initiating and Managing Change--The nurse as change agent--Change theories--The change process--Change agent strategies--Resistance to change--The manager\'s role in implementins change--Part 3. Managing human resources-- 17. Handling Staffing and Scheduling--Staffing--Scheduling--18.Recruiting and Selecting Staff--The recruitment and selection process--Job analysis--Recruitment--Interviewing--Education, experience licensure and physical examinations--Integrating the information--Legality in hiring-19. Motivating and Developing Staff--A model of job performance--Staff development--20. Evaluating Staff Performance--The performance appraisal--The appraiser--Improving appraisal accuracy--Rules of Thumb--21. Coaching, Disciplining, and Terminating Staff--Day-to -day coaching--Dealing with a policy or procedure violation--Disciplining staff--Terminating employees-- 22. Reducing Turnover, Retaining Staff--Turnover--Retaining staff--23. Managing Absenteeism and Other Staff Problems--Absenteeism--Employees with problems--Workplace violence--24. Handling collective-bargaining issues--Process of unionization--Collective bargaining for nurses.