Total quality management : text with cases / John S. Oakland.
Material type: TextPublication details: Amsterdam ; London : Butterworth-Heinemann, 2003.Edition: 3rd edDescription: x, 483 p. : ill. ; 25 cmISBN:- 9780750657402 (pbk.) :
- 0750657405 (pbk.) :
- TQM [Cover title]
- 658.4013 OAK
- HD62.15
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.4013 OAK (Browse shelf(Opens below)) | 1 | Available | 205095 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.4013 OAK (Browse shelf(Opens below)) | 1 | Available | 205096 | ||
Long Loan | TUS: Midlands, Main Library Athlone Nursing Collection | 658.4013 OAK (Browse shelf(Opens below)) | 1 | Available | 125535 | ||
Long Loan | TUS: Midlands, Main Library Athlone Nursing Collection | 658.4013 OAK (Browse shelf(Opens below)) | 1 | Available | 125534 | ||
Long Loan | TUS: Midlands, Main Library Athlone Nursing Collection | 658.4013 OAK (Browse shelf(Opens below)) | 1 | Available | 125536 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.4013 OAK (Browse shelf(Opens below)) | 1 | Available | 121249 |
Previous ed.: 2000.
Includes bibliographical references and index.
PART 1: The Foundations of TQM:- 1. Understanding quality-- 2. Models and frameworks for total quality management--3. Leadership and commitment--Part One Discussion questions--PART 2: Planning:- 4. Policy, strategy and goal deployment--5. Partnerships and resources--6. Design for quality--Part two discussion questions--PART 3: Performance:- 7. Performance measurement frameworks--8. Self-assessment, audits and reviews--9. Benchmarking--Part three disusssion questions--PART 4: Processes:- 10. Process management--11. Process re-design/engineering--12. Quality management systems--13. Continuous improvement--Part four Discussion questions--PART 5: People:- 14. Human resource management--15. Culture change through teamwork--16. Communication, innovation and learning--Part five discussion questions--PART 6: Implementation:- 17. Implementing TQM--Part Six discussion Questions.
This text provides a simple model for 'Total Quality Management' and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies.