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Total quality management : text with cases / John S. Oakland.

By: Material type: TextTextPublication details: Amsterdam ; London : Butterworth-Heinemann, 2003.Edition: 3rd edDescription: x, 483 p. : ill. ; 25 cmISBN:
  • 9780750657402 (pbk.) :
  • 0750657405 (pbk.) :
Other title:
  • TQM [Cover title]
Subject(s): DDC classification:
  • 658.4013 OAK
LOC classification:
  • HD62.15
Contents:
PART 1: The Foundations of TQM:- 1. Understanding quality-- 2. Models and frameworks for total quality management--3. Leadership and commitment--Part One Discussion questions--PART 2: Planning:- 4. Policy, strategy and goal deployment--5. Partnerships and resources--6. Design for quality--Part two discussion questions--PART 3: Performance:- 7. Performance measurement frameworks--8. Self-assessment, audits and reviews--9. Benchmarking--Part three disusssion questions--PART 4: Processes:- 10. Process management--11. Process re-design/engineering--12. Quality management systems--13. Continuous improvement--Part four Discussion questions--PART 5: People:- 14. Human resource management--15. Culture change through teamwork--16. Communication, innovation and learning--Part five discussion questions--PART 6: Implementation:- 17. Implementing TQM--Part Six discussion Questions.
Summary: This text provides a simple model for 'Total Quality Management' and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.4013 OAK (Browse shelf(Opens below)) 1 Available 205095
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.4013 OAK (Browse shelf(Opens below)) 1 Available 205096
Long Loan TUS: Midlands, Main Library Athlone Nursing Collection 658.4013 OAK (Browse shelf(Opens below)) 1 Available 125535
Long Loan TUS: Midlands, Main Library Athlone Nursing Collection 658.4013 OAK (Browse shelf(Opens below)) 1 Available 125534
Long Loan TUS: Midlands, Main Library Athlone Nursing Collection 658.4013 OAK (Browse shelf(Opens below)) 1 Available 125536
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.4013 OAK (Browse shelf(Opens below)) 1 Available 121249

Previous ed.: 2000.

Includes bibliographical references and index.

PART 1: The Foundations of TQM:- 1. Understanding quality-- 2. Models and frameworks for total quality management--3. Leadership and commitment--Part One Discussion questions--PART 2: Planning:- 4. Policy, strategy and goal deployment--5. Partnerships and resources--6. Design for quality--Part two discussion questions--PART 3: Performance:- 7. Performance measurement frameworks--8. Self-assessment, audits and reviews--9. Benchmarking--Part three disusssion questions--PART 4: Processes:- 10. Process management--11. Process re-design/engineering--12. Quality management systems--13. Continuous improvement--Part four Discussion questions--PART 5: People:- 14. Human resource management--15. Culture change through teamwork--16. Communication, innovation and learning--Part five discussion questions--PART 6: Implementation:- 17. Implementing TQM--Part Six discussion Questions.

This text provides a simple model for 'Total Quality Management' and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies.

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