Managing quality in tourism : theory and practice / Tony Lenehan ; Denis Harrington.
Material type: TextPublication details: Dublin : Oak Tree Press, 1998.Description: xxv, 302 p. ; 24 cmISBN:- 1860761003 (pbk.)
- 9781860761003
- 338.4791068 LEN
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 338.4791068 LEN (Browse shelf(Opens below)) | 1 | Available | 115554 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 338.4791068 LEN (Browse shelf(Opens below)) | 1 | Available | 115855 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 338.4791068 LEN (Browse shelf(Opens below)) | 1 | Available | 115856 |
Includes index.
Bibliography: p. [269]-296.
1.Introduction to quality management -- 2.Strategic analysis of the hospitality industry -- 3.Strategic quality-oriented tourism policies -- 4.Quality and competitive advantage -- 5.Hard and soft quality management -- 6.Infrastructure for quality management -- 7.Evaluating quality management -- 8.Future challenges for quality management.