In pursuit of quality : the case against ISO 9000 / John Seddon.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 9781860760426 :
- 1860760422
- 658.562 SED
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.562 SED (Browse shelf(Opens below)) | 1 | Available | 107922 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.562 SED (Browse shelf(Opens below)) | 1 | In transit from Selfcheck to TUS: Midlands, Main Library since 12/02/2020 | 107923 |
Bibliography: p191-192. - Includes index.
Includes bibliography and index.
Are ISO standards delivering improved quality? The author of this book doesn't think so, arguing that the policy of ISO is what most companies do not need. Counter proposals focusing on continuous improvement as the best means to create higher quality products and services are presented.