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In pursuit of quality : the case against ISO 9000 / John Seddon.

By: Material type: TextTextPublication details: Dublin : Oak Tree Press, 1997.Description: x,197p. ; 25cmISBN:
  • 9781860760426 :
  • 1860760422
Subject(s): DDC classification:
  • 658.562 SED
Summary: Are ISO standards delivering improved quality? The author of this book doesn't think so, arguing that the policy of ISO is what most companies do not need. Counter proposals focusing on continuous improvement as the best means to create higher quality products and services are presented.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.562 SED (Browse shelf(Opens below)) 1 Available 107922
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.562 SED (Browse shelf(Opens below)) 1 In transit from Selfcheck to TUS: Midlands, Main Library since 12/02/2020 107923

Bibliography: p191-192. - Includes index.

Includes bibliography and index.

Are ISO standards delivering improved quality? The author of this book doesn't think so, arguing that the policy of ISO is what most companies do not need. Counter proposals focusing on continuous improvement as the best means to create higher quality products and services are presented.

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