Effective managerial communication / Robert W. Rasberry, Laura Fletcher Lemoine.
Material type: TextPublication details: Boston, Mass. : Kent Pub. Co., c1986.Description: xix, 484 p. : ill. ; 25 cmISBN:- 9780534045548 :
- 0534045545 :
- 658.45 RAS
- HD30.3 .R37 1986
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.45 RAS (Browse shelf(Opens below)) | 1 | Available | 00210173 |
Includes bibliographies and index.
Part 1.Using communication in business -- 1.The communication role of management -- 2.Theories, models, and elements of communication -- Part 2.Overcoming the hurdles to effective communication -- 3.Perceptual behavior: the first hurdle -- 4.Language barriers: the second hurdle -- 5.An organization's communication climate, flow, and loops: the third hurdle -- Part 3.Communication skills that managers must develop -- 6.Non-verbal communication: augmenting or contradicting the verbal message -- 7.Listening: hearing and understanding what other people say -- 8.Presentational speaking in business: a four-part process -- 9.Managing small groups -- 10.Writing: a skill of lifetime -- Part 4.Putting effective communication into action -- 11.The communicating manger as an interviewer -- 12.The communicating manager: leading and motivating -- 13.The communicating manager as a decision-making problem solver -- 14.The communicating manager asa conflict resolver -- 15.The communicating manager a change agent -- Part 5.Overview of the chapters.