The complete guide to customer service. Linda M. Lash.

By:

Lash, Linda M

Material type: Text

TextPublication details: Wiley, c1989.Description: xvii,216pISBN:

9780471624288 :
0471624284

Subject(s):

DDC classification:

658.812 LAS

LOC classification:

HF5415.5

Summary: The close connection between customer satisfaction, profitability and market share is explored in this book which explains how to recruit, train and motivate employees to deliver the best service, how to measure and evaluate the service being delivered and how to rectify service problems.

Holdings ( 2 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Long Loan	TUS: Midlands, Main Library Athlone General Lending	658.812 LAS (Browse shelf(Opens below))	1	Available		102191
Long Loan	TUS: Midlands, Main Library Athlone General Lending	658.812 LAS (Browse shelf(Opens below))	1	Available		102192

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Includes bibliographical references (p. 208-209) and index.

The close connection between customer satisfaction, profitability and market share is explored in this book which explains how to recruit, train and motivate employees to deliver the best service, how to measure and evaluate the service being delivered and how to rectify service problems.