Customer service: a practical approach / Elaine K. Harris.
Material type:
TextPublication details: Harlow, Essex : Pearson, ©2014.Edition: 6th edition, Pearson new international editionDescription: 193 pages, illustrations. 28 cmISBN: - 9781292040356
- 658.812 HAR 20
- HF5415.5
| Item type | Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.812 HAR (Browse shelf(Opens below)) | Available | 220524 |
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1.Glossary. Elaine K. Harris 2.What is customer service? Elaine K. Harris 3.The challenges of customer service. Elaine K. Harris 4.Problem solving. Elaine K. Harris 5.Strategy for formulating a plan for success 6.Empowerment. Elaine K. Harris 7.Communications in customer service. Elaine K. Harris 8.Coping with challenging customers. Elaine K. Harris 9.Motivation. Elaine K. Harris 10;Leadership in customer service. Elaine K. Harris 11.Customer retention and measurement of satisfaction. Elaine K. Harris 12.Technology and customer service. Elaine K. Harris 13.Excellence in customer service. Elaine K. Harris