Crucial confrontations : tools for resolving broken promises, violated expectations and bad behavior / Kerry Patterson ... [et al.].

By:

Patterson, Kerry

Contributor(s):

Patterson, Kerry, 1946-

Material type: Text

TextPublication details: New York ; London : McGraw-Hill, c2005.Description: xviii, 281 p. ; 23 cmISBN:

9780071446525 (pbk.) :
9780071446525

Subject(s):

DDC classification:

153.6 22

LOC classification:

BF637.C45

Summary: This text addresses best-practice skills for facing the let-downs, disappointments and both minor and major betrayals that we encounter. It provides readers with the tools they need to resolve touchy, controversial and complex issues.

Holdings ( 2 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Long Loan	TUS: Midlands, Main Library	153.6 (Browse shelf(Opens below))	Ordered (Not Yet Available)
Long Loan	TUS: Midlands, Main Library	153.6 (Browse shelf(Opens below))	Ordered (Not Yet Available)

Includes bibliographical references and index.

This text addresses best-practice skills for facing the let-downs, disappointments and both minor and major betrayals that we encounter. It provides readers with the tools they need to resolve touchy, controversial and complex issues.