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The management and control of quality / James R. Evans, William M. Lindsay.

By: Contributor(s): Material type: TextTextPublication details: [Mason, Ohio?] : South-Western Cengage Learning, c2011.Edition: 8th ed., International edDescription: 1 v. (various pagings) : ill. ; 26 cm. + 1 Internet access cardISBN:
  • 9780538452601 (pbk.) :
  • 9780538452601 (Paper)
Subject(s): DDC classification:
  • 658.562 EVA
LOC classification:
  • HD62.15
Contents:
1.The quality system -- 2.Total quality in organizations -- 3.Philosophies and framework -- 4.Leadership and strategic planning -- 5.Focusing on customers -- 6.High performance workforce -- 7.Process management -- 8.Performance measurement and information management --8.Performance measurement and information management -- 9.Building and sustaining performance excellence in organizations -- 10.Statistical thinking and applications -- 11.Six sigma and process improvement -- 12.Design for quality and product excellence -- 13.Statistical process control.
Summary: Providing a managerially-oriented, integrated view along with a blend of pertinent technical topics, this text now offers revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts and techniques.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.562 EVA (Browse shelf(Opens below)) 1 Available 218484
Short Loan TUS: Midlands, Main Library Athlone General Lending 658.562 EVA (Browse shelf(Opens below)) 1 Available 00214513
Short Loan TUS: Midlands, Main Library Athlone General Lending 658.562 EVA (Browse shelf(Opens below)) 1 Available 00214512

Previous ed.: 2007.

Includes bibliographical references and index.

1.The quality system -- 2.Total quality in organizations -- 3.Philosophies and framework -- 4.Leadership and strategic planning -- 5.Focusing on customers -- 6.High performance workforce -- 7.Process management -- 8.Performance measurement and information management --8.Performance measurement and information management -- 9.Building and sustaining performance excellence in organizations -- 10.Statistical thinking and applications -- 11.Six sigma and process improvement -- 12.Design for quality and product excellence -- 13.Statistical process control.

Providing a managerially-oriented, integrated view along with a blend of pertinent technical topics, this text now offers revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts and techniques.

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