The management and control of quality / James R. Evans, William M. Lindsay.
Material type: TextPublication details: [Mason, Ohio?] : South-Western Cengage Learning, c2011.Edition: 8th ed., International edDescription: 1 v. (various pagings) : ill. ; 26 cm. + 1 Internet access cardISBN:- 9780538452601 (pbk.) :
- 9780538452601 (Paper)
- 658.562 EVA
- HD62.15
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.562 EVA (Browse shelf(Opens below)) | 1 | Available | 218484 | ||
Short Loan | TUS: Midlands, Main Library Athlone General Lending | 658.562 EVA (Browse shelf(Opens below)) | 1 | Available | 00214513 | ||
Short Loan | TUS: Midlands, Main Library Athlone General Lending | 658.562 EVA (Browse shelf(Opens below)) | 1 | Available | 00214512 |
Previous ed.: 2007.
Includes bibliographical references and index.
1.The quality system -- 2.Total quality in organizations -- 3.Philosophies and framework -- 4.Leadership and strategic planning -- 5.Focusing on customers -- 6.High performance workforce -- 7.Process management -- 8.Performance measurement and information management --8.Performance measurement and information management -- 9.Building and sustaining performance excellence in organizations -- 10.Statistical thinking and applications -- 11.Six sigma and process improvement -- 12.Design for quality and product excellence -- 13.Statistical process control.
Providing a managerially-oriented, integrated view along with a blend of pertinent technical topics, this text now offers revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts and techniques.