Emerging systems for managing workplace conflict : lessons from American corporations for managers and dispute resolution professionals / David B. Lipsky, Ronald L. Seeber and Richard Fincher.

By:

Lipsky, David B

Contributor(s):

Material type: Text

TextPublication details: San Francisco, Calif. : Jossey-Bass Pfeiffer ; Chichester : John Wiley [distributor], 2003.Description: 310 pISBN:

9780787964344 (hbk.) :
9780787964344 (Cloth)

Subject(s):

DDC classification:

658.4053 LIP

LOC classification:

HD42

Contents:

Part one: The evolution of conflict management systems -- 1.Introduction: the emergence of conflict management -- 2.Forces of change: the transformation of the social contract in the workplace -- 3.The rise of alternative dispute resolution -- 4.New strategies of conflict management: the emergence of a new paradigm -- Part two: The establishment of conflict management systems -- 5.Design of conflict management sytems: internal features -- 6.Design of conflict management systems: external features -- 7.Implementation of conflict management systems -- 8.Evaluation of conflict management systems -- Part three: The future of conflict management systems -- 9.Barriers to the growth of conflict management systems -- 10.The future of workplace dispute resolution.

Summary: All organizations are vulnerable to workplace conflict. This ranges from simple problems through to major strikes, sexual harrassment and discrimination allegations. The experts who wrote this guide present methods for dealing with conflict using standardized corporate procedures.

Holdings ( 2 )
Title notes ( 3 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Short Loan	TUS: Midlands, Main Library Athlone General Lending	658.4053 LIP (Browse shelf(Opens below))	1	Available		00213610
Short Loan	TUS: Midlands, Main Library Athlone General Lending	658.4053 LIP (Browse shelf(Opens below))	1	Available		00213609

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Previous	658.4053 DAN Conflict resolution : mediation tools for everyday worklife /	658.4053 JOH Managing conflict at work : understanding and resolving conflict for productive working relationships /	658.4053 LIP Emerging systems for managing workplace conflict : lessons from American corporations for managers and dispute resolution professionals /	658.4053 LIP Emerging systems for managing workplace conflict : lessons from American corporations for managers and dispute resolution professionals /	658.4053 ROC The Oxford handbook of conflict management in organizations /	658.4053 ROC The Oxford handbook of conflict management in organizations /	658.4053 ROC The Oxford handbook of conflict management in organizations /	Next

Includes bibliographical references and index.

All organizations are vulnerable to workplace conflict. This ranges from simple problems through to major strikes, sexual harrassment and discrimination allegations. The experts who wrote this guide present methods for dealing with conflict using standardized corporate procedures.