The eight essential steps to conflict resolution : preserving relationships at work, at home, and in the community / Dudley Weeks.
Material type: TextPublication details: New York : J.P. Tarcher/Perigee, 1994.Edition: 1st Tarcher/Perigee edDescription: xiv, 290 p. ; 21 cmISBN:- 9780874777512 (alk. paper) :
- 9780874777512 (alk. paper)
- 303.69 WEE
- HM136 .W38 1994
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Short Loan | TUS: Midlands, Main Library Athlone General Lending | 303.69 WEE (Browse shelf(Opens below)) | 1 | Available | 205468 |
Originally published: Los Angeles : J.P. Tarcher, 1992.
Includes index.
1.A new view of conflict -- 2.Five popular (but ineffective) approaches to conflict resolution -- 3.The ingredients of conflict -- 4.The conflict partnership process -- Part II.The eight essential steps to conflict resolution: Step 1.Creative an effective atmosphere; Step 2.Clarify perceptions -- Step 3.Focus on individual and shared needs; Step 4.Build share positive power -- Step 5.Look to the future, then learn from the past; Step 6.Generate options -- Step 7.Develop Doables; the stepping-stones to action; Step 8: Make mutal-benefit agreements. -- Appendix A: Handling frequent problem areas -- Dealing with anger -- When one party thinks there is no conflict -- When you feel unure about confronting someone -- When other party seems not to want a resolution -- Dealing with people who only want things their way -- Dealing with conflicts involving injustices -- Dealing with seemingly unresolvable conflicts -- When to seek a third-party facilitator -- Conflict partnership third-party facilitation skills.