Administrative office management : an introduction / Zane K. Quible.
Material type: TextPublication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2005.Edition: 8th edDescription: xxv, 596 p. : ill. ; 23 cmISBN:- 9780131245105
- 0131245104
- 651.3 QUI
- HF5547 .Q49 2005
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 651.3 QUI (Browse shelf(Opens below)) | 1 | Available | 204371 |
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650.144 COR Successful interview skills / | 651.076 HAR Practical office procedures / | 651.076 HAR Practical office procedures / | 651.3 QUI Administrative office management : an introduction / | 651.374 SPE The professional secretary / | 651.374 SPE The professional secretary / | 651.374 SPE The professional secretary / |
Includes bibliographical references and index.
1. The Managerial Process. Emerging Thrust. Administrative Office Management Function. A Career in Administrative Office Management. The Administrative Office Manager. Evolution of Management Theory. Implications for the Administrative Office Manager. 2. The Organizing Process. Organizational Principles. Organizational Structures. Organization Chart. Informal Organization. Implications for the Administrative Office Manager. 3. The Communication Process. Elements of Communication Process. The Flow of Communication. Small-Group Communication. Large-Group Communication. Nonverbal Communication. Barriers to Effective Communication. Development of Listening Skills. Application of Communication Process. Implications for the Administrative Office Manager. 4. Office Layout. The Preliminary Planning Stage. Costing of Office Space. Open Office Concept. Principles of Effective Layout. Preparing the Layout. Implications for the Administrative Office Manager. 5. Office Environment. The Impact of the Office Environment on Employees. The Healthy Office Environment. Lighting. Color. Noise Control. Conditioning the Air. Music. Conservation of Energy in Offices. Office Security. Implications for the Administrative Office Manager. 6. Office Equipment and Furniture. Office Equipment. Office Furniture. Implications for the Administrative Office Manager. 7. Selecting Office Employees. Sources of Potential Office Employees. Outsourcing. Hiring People with Disabilities. Selection Process. Testing Program. Interviewing Process. Affirmative Action Program. Federal Legislation. Making the Decision. Monitoring Selection Process. Implications for the Administrative Office Manager. 8. Developing Office Employees. Orientation. Training. Principles of Learning. Organization of Learning Experiences. Training Techniques. Special-Purpose Training. Legal Considerations in Training. Counseling. Implications for the Administrative Office Manager.