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Supervision and leadership in tourism and hospitality / Lynn Van der Wagen and Christine Davies.

By: Contributor(s): Material type: TextTextPublication details: London : Cassell, 1999.Description: 188 p. : ill. ; 25 cmISBN:
  • 0304706868
Subject(s): DDC classification:
  • 338.4791068 VAN
Contents:
1.The current environment -- 2.The role of the supervisor -- 3.Motivation -- 4.Leadership -- 6.Staffing -- 7.Training and assessment -- 8.Planning and organising workflow -- 9.Delegation and control -- 10.Staff administration -- 11.Staff scheduling -- 12.Policies and procedures -- 13.Written communication -- 14.Quality management -- 15.Occupational health and safety -- 16.Security.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 338.4791068 VAN (Browse shelf(Opens below)) 1 Available 116490
Long Loan TUS: Midlands, Main Library Athlone General Lending 338.4791068 VAN (Browse shelf(Opens below)) 1 Available 116491

Includes bibliographical references and index.

1.The current environment -- 2.The role of the supervisor -- 3.Motivation -- 4.Leadership -- 6.Staffing -- 7.Training and assessment -- 8.Planning and organising workflow -- 9.Delegation and control -- 10.Staff administration -- 11.Staff scheduling -- 12.Policies and procedures -- 13.Written communication -- 14.Quality management -- 15.Occupational health and safety -- 16.Security.

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