Supervision and leadership in tourism and hospitality / Lynn Van der Wagen and Christine Davies.
Material type: TextPublication details: London : Cassell, 1999.Description: 188 p. : ill. ; 25 cmISBN:- 0304706868
- 338.4791068 VAN
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 338.4791068 VAN (Browse shelf(Opens below)) | 1 | Available | 116490 | ||
Long Loan | TUS: Midlands, Main Library Athlone General Lending | 338.4791068 VAN (Browse shelf(Opens below)) | 1 | Available | 116491 |
Includes bibliographical references and index.
1.The current environment -- 2.The role of the supervisor -- 3.Motivation -- 4.Leadership -- 6.Staffing -- 7.Training and assessment -- 8.Planning and organising workflow -- 9.Delegation and control -- 10.Staff administration -- 11.Staff scheduling -- 12.Policies and procedures -- 13.Written communication -- 14.Quality management -- 15.Occupational health and safety -- 16.Security.