Fixing the fighting : a guide to using mediation in settling disputes and resolving conflict in the workplace, in organisations, and in business / Brendan Schütte.
Material type:
TextSeries: Irish management briefingsPublication details: Cork : Oak Tree Press, 2003.Description: 147 p. : ill. ; 30 cmISBN: - 9781860762697 (pbk.) :
- 1860762697
- 658.3154 SCH
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 658.3154 SCH (Browse shelf(Opens below)) | 1 | Available | 203846 |
Includes bibliographical references.
1.How lies the land -- 2.What is mediation? -- 3.The benefits of mediation -- 4.The mediation process -- 5.Case study -- 6.Why does conflict exist between people in organizations? -- 7.The greatest conflict buster, ever! -- 8.The go-betweens -- 9.Suitability for mediation.
Mediation empowers those involved in a dispute to solve their own issues and to learn in the process. It is a truly 'adult' way of dealing with problems. This briefing aims to provide an introduction and overview of the use of mediation in dispute and conflict resolution in workplaces, organisations and business.