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Business communication at work / Marilyn L. Satterwhite, Judith Olson-Sutton.

By: Contributor(s): Material type: TextTextPublication details: Boston : McGraw-Hill/Irwin, c2007.Edition: 3rd edDescription: xiv, 522 p. : col. ill. ; 28 cmISBN:
  • 9780073138312 (student ed. : alk. paper)
  • 9780073138329 (instructor annotated ed.)
  • 9780071107402 (pbk.)
  • 9780073138312
Subject(s): DDC classification:
  • 658.45 SAT
LOC classification:
  • HF5718 .S26 2007
Online resources:
Contents:
Unit 1.The process and challenge of communication -- 1.Setting the stage for effective communication -- 2.Choosing the right words -- 3.Developing sentences and paragraphs -- Unit 2.Basics for communicating effectively --- 4.Developing listening and speaking skills -- 5.Planning and organizing business messages -- 6.using technology to improve communication -- 7.Formatting business messages -- Unit.3 Effective messages -- 8.Goodwill principles and goodwill messages -- 9.Messages for inquiries and requests -- 10.Claim and adjustment messages -- 11.Persuasive messages -- 12.Order, credit, and collection messages -- Unit 4.Reports and media communications -- 13.Developing memos and memo reports -- 14.Creating press releases, newsletters, and letters to public officals -- 15.Constructing and presenting reports -- 16.Preparing meeting communications -- Unit 5.Employment communication -- 17.Starting the employment process -- 18.Selling yourself to employers.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.45 SAT (Browse shelf(Opens below)) 1 Available 202867
Long Loan TUS: Midlands, Main Library Athlone General Lending 658.45 SAT (Browse shelf(Opens below)) 1 Available 202868

Includes index.

Unit 1.The process and challenge of communication -- 1.Setting the stage for effective communication -- 2.Choosing the right words -- 3.Developing sentences and paragraphs -- Unit 2.Basics for communicating effectively --- 4.Developing listening and speaking skills -- 5.Planning and organizing business messages -- 6.using technology to improve communication -- 7.Formatting business messages -- Unit.3 Effective messages -- 8.Goodwill principles and goodwill messages -- 9.Messages for inquiries and requests -- 10.Claim and adjustment messages -- 11.Persuasive messages -- 12.Order, credit, and collection messages -- Unit 4.Reports and media communications -- 13.Developing memos and memo reports -- 14.Creating press releases, newsletters, and letters to public officals -- 15.Constructing and presenting reports -- 16.Preparing meeting communications -- Unit 5.Employment communication -- 17.Starting the employment process -- 18.Selling yourself to employers.

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