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Clients, pets and vets : communication and management / Carl Gorman ; illustrated by Hayley Albrecht.
Material type:
TextSeries: Pocket practice guidesPublication details: Newbury : Threshold Press, 2000.Description: viii, 168 p. : ill. ; 22 cmISBN: - 1903152046
- 636.089069 GOR
Contents:
Why do we need clients? -- Making clients feel at home -- Making your message understood -- Clients have pets as well -- The art of persuasion -- How to look good -- How to break bad news -- Awkward situations -- Euthanasia -- How to be a helpful client.
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Long Loan | TUS: Midlands, Main Library Athlone General Lending | 636.089069 GOR (Browse shelf(Opens below)) | 1 | Available | 203418 |
Includes index.
Why do we need clients? -- Making clients feel at home -- Making your message understood -- Clients have pets as well -- The art of persuasion -- How to look good -- How to break bad news -- Awkward situations -- Euthanasia -- How to be a helpful client.