MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02706nam a2200445 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
BDZ0012883675 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
StDuBDS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20180923150017.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110802s2012 njuac f 001 0 eng|d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781118071786 (hbk.) : |
| Terms of availability |
£55.95 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781118071786 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
StDuBDS |
| Transcribing agency |
StDuBDS |
| Modifying agency |
StDuBDSZ |
| 050 #0 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
TX911.3.P4 |
| Item number |
M55 2012 |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
TRV |
| Source |
ukslc |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
WB |
| Source |
thema |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KJMV2 |
| Source |
thema |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KNS |
| Source |
thema |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
647.90683 WAL |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Walker, John R., |
| Dates associated with a name |
1944- |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Supervision in the hospitality industry. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
7th ed. / |
| Remainder of edition statement |
John R. Walker, Jack E. Miller. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Hoboken, N.J. : |
| Name of publisher, distributor, etc. |
Wiley, |
| Date of publication, distribution, etc. |
c2012. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xvii, 506 p. : |
| Other physical details |
ill. (some col.), ports. ; |
| Dimensions |
25 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Previous ed.: 2010. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Preface xi Part 1. Supervision 1 Chapter 1. The Supervisor as Manager 3 Chapter 2. The Supervisor as Leader 39 Chapter 3. Planning, Organizing, and Goal Setting 67 Chapter 4. Communicating Effectively 101 Part 2. Equal Opportunity, Diversity, Recruitment, and Performance Standards 139 Chapter 5. Equal Opportunity Laws and Diversity 141 Chapter 6. Recruitment, Selection, and Orientation 167 Chapter 7. Performance Effectiveness 213 Part 3. Creating a Positive Work Environment 257 Chapter 8. Motivation 259 Chapter 9. Supervising Teams, Teambuilding, and Coaching 297 Chapter 10. Employee Training and Development 327 Chapter 11. Conflict Management, Resolution, and Prevention 361 Part 4. Maintaining High Performance 379 Chapter 12. Discipline 381 Chapter 13. Decision Making and Control 423 Chapter 14. Delegating 455 Glossary 479 Index 491. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 520 8# - SUMMARY, ETC. |
|---|
| Summary, etc. |
Human resources are led, not managed. This seventh edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors - the people on whom success or failure of every hospitality enterprise depends. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry |
| General subdivision |
Personnel management |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Travel and Tourism. |
| Source of heading or term |
ukslc |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Cookery / food & drink etc |
| Source of heading or term |
thema |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Personnel & human resources management |
| Source of heading or term |
thema |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality & service industries |
| Source of heading or term |
thema |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Miller, Jack E. |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
|---|
| a |
170814 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
|---|
| a |
.b11368962 |
| b |
main |
| c |
- |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Suppress in OPAC |
0 |
| 960 ## - PHYSICAL LOCATION (RLIN) |
|---|
| Physical location, PLOC (RLIN) |
main |
| Copies |
1 |
| Cataloging date |
140415 |
| Code1 |
- |
| Code2 |
- |
| Code3 |
- |
| Code4 |
- |
| Acquisition type - method of paying for the material |
p |
| Claim – claiming activity |
a |
| Estimated price |
46.90 |
| Form – physical form |
b |
| Fund |
don |
| Order date |
2013-12-09 |
| Order note |
- |
| Order type |
f |
| Receiving action |
- |
| Received date |
2014-04-15 |
| Receiving location |
a |
| Billing location |
q |
| Status |
a |
| Temporary shelving location |
p |
| Vendor |
bookn |
| Language |
eng |
| Country |
ie |
| Volumes |
0 |
| Millennium order record number |
.o10117076 |
| 961 ## - REQUESTOR & SELECTOR |
|---|
| Internal note |
reordered |
| -- |
claim1 was sent 19-02-2014 |
| Selector |
Mary Mulryan/Paid by John O'Hara |
| -- |
Order printed 09-12-2013 16:10 |
| -- |
Order printed 13-01-2014 14:11 |
| Locations |
main |
| Funds |
don |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Operator's initials, OID (RLIN) |
0 |
| Cataloger's initials, CIN (RLIN) |
131209 |
| First Date, FD (RLIN) |
m |
| Local |
a |
| -- |
- |
| -- |
0 |