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Services marketing : (Record no. 670)

MARC details
000 -LEADER
fixed length control field 01939nam a2200433 a 4500
001 - CONTROL NUMBER
control field BDZ0001444789
003 - CONTROL NUMBER IDENTIFIER
control field StDuBDS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180923141546.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 980903s1999 enkahb f b 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780130959911 (pbk.) :
Terms of availability £23.95
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 013095991X
040 ## - CATALOGING SOURCE
Original cataloging agency StDuBDS
Transcribing agency StDuBDS
Modifying agency StDuBDSZ
050 #0 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.12.E85
Item number L68 1999
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Source ukslc
072 #7 - SUBJECT CATEGORY CODE
Subject category code KJS
Source thema
072 #7 - SUBJECT CATEGORY CODE
Subject category code KJSU
Source thema
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8 LOV
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Lovelock, Christopher H.
245 10 - TITLE STATEMENT
Title Services marketing :
Remainder of title a European perspective /
Statement of responsibility, etc. Christopher Lovelock, Sandra Vandermerwe, Barbara Lewis.
250 ## - EDITION STATEMENT
Edition statement [New ed.] /
Remainder of edition statement Christopher Lovelock, Sandra Vandermerwe, Barbara Lewis
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London :
Name of publisher, distributor, etc. Prentice Hall Europe,
Date of publication, distribution, etc. 1999.
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 718p. :
Other physical details ill., facsims., maps ;
Dimensions 25 cm.
500 ## - GENERAL NOTE
General note Previous ed.: i.e 3rd ed. published as Services marketing /by Christopher Lovelock. London : Prentice-Hall International, 1996.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Part 1. Understanding services -- Part 2. Understanding customers and managing relationships -- Part 3. Strategic issues in services marketing -- Part 4. Integrating marketing with other management functions
520 8# - SUMMARY, ETC.
Summary, etc. Revised for a European market within a global context, this text includes new chapters on: customer behaviour; complaint handling; managing customer-contact personnel; developing integrated service strategies.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
Geographic subdivision Europe
General subdivision Marketing
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
Geographic subdivision Europe
General subdivision Marketing
Form subdivision Case studies
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business and Management.
Source of heading or term ukslc
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Sales & marketing
Source of heading or term thema
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
Source of heading or term thema
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Van der Merwe, Sandra.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Lewis, Barbara.
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
a 170814
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b10037573
b main
c -
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Operator's initials, OID (RLIN) 5
Cataloger's initials, CIN (RLIN) 010831
First Date, FD (RLIN) m
Local a
-- -
-- 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Date last checked out Copy number Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     TUS: Midlands, Main Library TUS: Midlands, Main Library Athlone General Lending 10/09/2001 45.98 25 3 658.8 LOV 116002 12/07/2019 10/04/2019 1 45.98 14/08/2017 Long Loan
    Dewey Decimal Classification     TUS: Midlands, Main Library TUS: Midlands, Main Library Athlone General Lending 10/09/2001 45.98 16 6 658.8 LOV 116003 12/07/2019 01/03/2019 1 45.98 14/08/2017 Long Loan
    Dewey Decimal Classification     TUS: Midlands, Main Library TUS: Midlands, Main Library Athlone General Lending 10/09/2001 45.98 23 8 658.8 LOV 116004 12/07/2019   1 45.98 14/08/2017 Long Loan
    Dewey Decimal Classification     TUS: Midlands, Main Library TUS: Midlands, Main Library Athlone General Lending 10/09/2001 45.98 19 4 658.8 LOV 116037 12/07/2019   1 45.98 14/08/2017 Long Loan
    Dewey Decimal Classification     TUS: Midlands, Main Library TUS: Midlands, Main Library Athlone General Lending 10/09/2001 45.98 23 4 658.8 LOV 116038 06/12/2021 24/11/2021 1 45.98 14/08/2017 Long Loan

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