MARC details
| 000 -LEADER |
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| fixed length control field |
07516nam a22006618a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
BDZ0005012640 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
StDuBDS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20180923143803.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
020812s2002 enk f 000 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2002022792 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780335208890 (hbk.) : |
| Terms of availability |
�55.00 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780335208883 (pbk.) : |
| Terms of availability |
�17.99 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
0335208886(pbk.) : |
| Terms of availability |
No price |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
StDuBDS |
| Transcribing agency |
StDuBDS |
| Modifying agency |
StDuBDSZ |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
RA425 |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
HEA |
| Source |
ukslc |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
MBN |
| Source |
thema |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
JPQB |
| Source |
thema |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
KJMV5 |
| Source |
thema |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
KNV |
| Source |
thema |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
MBP |
| Source |
thema |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
KJM |
| Source |
thema |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
362.10685 MOU |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Moullin, Max. |
| 245 10 - TITLE STATEMENT |
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| Title |
Delivering excellence in health and social care : |
| Remainder of title |
quality, excellence and performance measurement / |
| Statement of responsibility, etc. |
Max Moullin. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
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| Place of publication, distribution, etc. |
Buckingham : |
| Name of publisher, distributor, etc. |
Open University Press, |
| Date of publication, distribution, etc. |
2002. |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
160 p. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
1.Quality --What is quality in health and social care?--Why quality? --Importance for patients and service users--Importance for staff --Importance for reducing costs--Implications of poor quality in a hospital--pproaches to defining quality --Transcendent--Product-based --Manufacturing-based-- Consumer-based --Value-based --Hybrid definitions --Defining quality in health and social care-- Quality in primary care--Dimensions of quality: identifying the needs of service users and other stakeholders--Quality for users of an artificial limb centre --Dimensions of quality for carers-- What customers want--Perceptions and expectations --Moments of truth--Quality and equity-- Quality and cost --The prevention, appraisal, failure (PAF) model --Missing reports in outpatients --2. Bridging the quality gap --Quality management --Quality control, assurance and management --Total quality management (TQM) --Oakland\'s model --Core concepts of TQM --Quality initiatives in health and social care --The NHS Plan --Clinical Governance--Best Value --Modernising Social Services--A Quality Strategy for Social Care --Investors in People --Charter Mark--The philosophies of Deming, Juran and Crosby --W. Edwards Deming--Joseph Juran --Philip Crosby --The three gurus compared --3. Quality standards and quality systems --Setting service standards-- What is a standard? --Hard and soft standards --Good practice in developing standards --Quality standards at Centrepoint --Quality standards at Capital Carers --Structure, process, outcome-- Monitoring service standards -- Monitoring standards in child protection --Monitoring standards in contracts and partnership arrangements--Quality systems --Quality systems in mental health --IS09000---.Requirements of ISO9001 --Benefits of ISO9000 --Guidelines for implementation --ISO9000 and TQM --Part 2: Excellence --4. The Excellence Model --What is excellence? --The EFQM Excellence Model --Underlying concepts of the Excellence Model --The Excellence Model and TQM -- Death by 100 initiatives --Model criteria and sub-criteria --Self-assessment using the Excellence Model-- Using RADAR --Scoring and self-assessment --Carrying out self-assessment --Self-assessment and business planning --Implementing the Excellence Model in social care --Case studies-- South Tees Acute Hospitals NHS Trust colposcopy clinic --Cheshire social services--Thames Reach-- Using the model if limited time is available--5. Leadership, policy and strategy--Total quality leadership (TQL) --Characteristics of effective leaders --Leadership styles--Leadership competencies --Leadership of change --Developing a learning culture --Visions, missions and core values --Implementing policy and strategy --Policy deployment --Going beyond the mission statement: requirements for effective policy deployment --Policy deployment at Center Parcs-- Policy deployment at Kingston upon Hull City Council --6. People development and involvement-- People involvement and empowerment --Empowerment --Developing effective teams --Teams for quality improvement --Clear performance objectives --Improving working lives--Developing a service culture --Twelve steps to a service culture --7. Partnerships and user involvement-- Managing quality across organizational boundaries --Partnerships in intermediate care -- North East Derbyshire Community Mental Health Service-- Principles of partnership working --User involvement --Involving carers --The three Cs of user involvement --Responding to user views--8. Process improvement --Redesigning the process --Defining the process --Achieving breakthrough improvements -- Making sure all activities add value --Designing customized processes for particular groups --Scheduling activities --Identifying bottlenecks and constraints --Communication --Goldratt\'s theory of constraints (TOC) --Lean thinking --Process improvement and business process re-engineering (BPR) --Part 3. Performance measurement --9. Measuring performance --What is performance measurement? --Aims of performance measurement-- Benchmarking -- Why benchmark?--Carrying out a benchmarking study --The performance prism --Use of the prism at London Youth --Measuring the effectiveness of a taskforce --The balanced scorecard --A balanced scorecard for public sector organizations--Measuring performance using the Excellence Model-- Perception measures, performance indicators and outcomes --Using the Excellence Model to measure performance in a mental health unit --Quality performance indicators --Developing quality performance indicators --Performance Indicators for TSB Homeloans --Best Value performance indicators--Measuring user perceptions --Qualitative methods --Questionnaires --Measuring perceptions and expectations --10. Delivering excellence: a final word. |
| 520 8# - SUMMARY, ETC. |
|---|
| Summary, etc. |
Many organizations in health and social care are striving to implement the ideas of organizational excellence, performance measurement and process improvement in the context of a large number of government initiatives. This text provides a clear explanation of the whole area. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Medical policy. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Social service. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Medical care |
| General subdivision |
Quality control |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Quality. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Health services administration. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Health services administration |
| General subdivision |
Evaluation |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Public health administration. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Public health administration |
| General subdivision |
Evaluation |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Social work administration. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Social work administration |
| General subdivision |
Evaluation |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Public welfare administration. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Public welfare administration |
| General subdivision |
Evaluation |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Health and Wellbeing. |
| Source of heading or term |
ukslc |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Public health & preventive medicine |
| Source of heading or term |
thema |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Central / national / federal government policies |
| Source of heading or term |
thema |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Production & quality control management |
| Source of heading or term |
thema |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Civil service & public sector |
| Source of heading or term |
thema |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Health systems & services |
| Source of heading or term |
thema |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Management & management techniques |
| Source of heading or term |
thema |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) |
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| a |
170814 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
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| a |
.b10363191 |
| b |
multi |
| c |
- |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Suppress in OPAC |
0 |
| 960 ## - PHYSICAL LOCATION (RLIN) |
|---|
| Physical location, PLOC (RLIN) |
nlib |
| Copies |
2 |
| Cataloging date |
070307 |
| Code1 |
- |
| Code2 |
- |
| Code3 |
- |
| Code4 |
- |
| Acquisition type - method of paying for the material |
p |
| Claim – claiming activity |
- |
| Estimated price |
0.00 |
| Form – physical form |
b |
| Fund |
don |
| Order date |
2006-02-07 |
| Order note |
- |
| Order type |
f |
| Receiving action |
- |
| Received date |
2006-03-14 |
| Receiving location |
a |
| Billing location |
q |
| Status |
a |
| Temporary shelving location |
p |
| Vendor |
bookn |
| Language |
eng |
| Volumes |
0 |
| Millennium order record number |
.o10048595 |
| 960 ## - PHYSICAL LOCATION (RLIN) |
|---|
| Physical location, PLOC (RLIN) |
nlib |
| Copies |
4 |
| Cataloging date |
070307 |
| Acquisition type - method of paying for the material |
p |
| Estimated price |
0.00 |
| Form – physical form |
b |
| Fund |
don |
| Order date |
2006-11-20 |
| Order type |
f |
| Received date |
2007-01-08 |
| Receiving location |
a |
| Billing location |
q |
| Status |
a |
| Temporary shelving location |
p |
| Vendor |
bookn |
| Language |
eng |
| Volumes |
0 |
| Millennium order record number |
.o10056841 |
| 961 ## - REQUESTOR & SELECTOR |
|---|
| Selector |
Fiona Morrissey |
| -- |
Order printed 22-03-2017 16:59 |
| Locations |
nlib |
| Funds |
don |
| 961 ## - REQUESTOR & SELECTOR |
|---|
| Selector |
Fiona Morrissey |
| -- |
Order printed 20-11-2006 12:21 |
| Locations |
nlib |
| Funds |
don |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Operator's initials, OID (RLIN) |
6 |
| Cataloger's initials, CIN (RLIN) |
060207 |
| First Date, FD (RLIN) |
m |
| Local |
a |
| -- |
- |
| -- |
0 |