People skills /
Thompson, Neil, 1955-
People skills / Neil Thompson ; consultant editor, Jo Campling. - 2nd ed. - Basingstoke : Palgrave, 2002. - xix, 267 p. ; 24 cm.
Previous ed.: Basingstoke: Macmillan, 1996.
Includes bibliographical references and index.
1.Self-awareness -- 2.Time management -- 3.Stress management -- 4.Information management -- 5.Assertiveness -- 6.Beating the bully -- 7.Using supervision -- 8.Continuous professional development -- 9.Valuing diversity -- 10.Verbal communication -- 11.Non-verbal communication -- 12.Written communication -- 13.Interviewing -- 14.Influencing skills -- 15.Handling feelings -- 16.Handling conflict -- 17.Anti-discriminatory practice -- 18.Being systematic -- 19.Assessment -- 20.Planning.
From the author of Anti-Discriminatory Practice comes this text which presents a clear and accessible guide to the knowledge and skills necessary for effective practice in tackling human needs and problems.
9780333987469 (pbk.) : £15.99 0333987462(pbk.) : Đ15.99
Social interaction--Problems, exercises, etc
Interpersonal communication.
Social interaction.
Interpersonal relations.
Society.
Social work
Personnel & human resources management
HM132
302 THO
People skills / Neil Thompson ; consultant editor, Jo Campling. - 2nd ed. - Basingstoke : Palgrave, 2002. - xix, 267 p. ; 24 cm.
Previous ed.: Basingstoke: Macmillan, 1996.
Includes bibliographical references and index.
1.Self-awareness -- 2.Time management -- 3.Stress management -- 4.Information management -- 5.Assertiveness -- 6.Beating the bully -- 7.Using supervision -- 8.Continuous professional development -- 9.Valuing diversity -- 10.Verbal communication -- 11.Non-verbal communication -- 12.Written communication -- 13.Interviewing -- 14.Influencing skills -- 15.Handling feelings -- 16.Handling conflict -- 17.Anti-discriminatory practice -- 18.Being systematic -- 19.Assessment -- 20.Planning.
From the author of Anti-Discriminatory Practice comes this text which presents a clear and accessible guide to the knowledge and skills necessary for effective practice in tackling human needs and problems.
9780333987469 (pbk.) : £15.99 0333987462(pbk.) : Đ15.99
Social interaction--Problems, exercises, etc
Interpersonal communication.
Social interaction.
Interpersonal relations.
Society.
Social work
Personnel & human resources management
HM132
302 THO