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Insights to performance excellence 2009-2010 : an inside look at the 2009-2010 Baldrige Award criteria /

Blazey, Mark L.,

Insights to performance excellence 2009-2010 : an inside look at the 2009-2010 Baldrige Award criteria / [electronic resource] Mark L. Blazey. - 1 online resource (1200 pages) : illustrations

Includes index.

ISBN: 9780873897556 (e-book)

Subjects--Topical Terms:
Quality assurance--United States.
Quality control--United States.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: HD62.15 / .B53 2009

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