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Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation /

Esposito, Angelo.

Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation / [electronic resource] Angelo Esposito, Timothy Rogers. - 1 online resource (255 pages)

Includes bibliographical references.

ISBN: 9781849284578 (e-book)

Subjects--Uniform Titles:
IT infrastructure library.
ITSM library.

Subjects--Topical Terms:
Business enterprises--Information technology--Management.
Information technology--Management.
Organizational change--Management.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: HD30.2 / .E87 2013

Dewey Class. No.: 658.05

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